CACF Roles and Functional Access

Managing Configuration Items › Configuration Audit and Control Facility (CACF) › Change Verification Best Practices › CACF Roles and Functional Access

CACF Roles and Functional Access

The following table describes the default roles that CACF uses:

Role/Functional Access	Administration	CI	Incident/Problem/Request	Change Order
Administrator	Modify	Modify	Modify	Modify
Configuration Administrator	Modify	Modify	Modify	Modify
Configuration Analyst	View	Modify	Modify	Modify
Configuration Viewer	None	View	Modify	View
Change Manager	View	Modify	Modify	Modify
Service Desk Administrator	Modify	Modify	Modify	Modify
Service Desk Manager	View	Modify	Modify	Modify
System Administrator	Modify	Modify	View	View
Level 1 Analyst	View	View	Modify	View
Level 2 Analyst	View	Modify	Modify	Modify
Incident Manager	View	View	Modify	Modify
Problem Manager	View	View	Modify	Modify

Administration: Indicates creating, updating, and viewing CACF administration, policies, and attribute management.
CI: Indicates creating, updating, and viewing CI and relationship attribute data.
Incident/Problem/Request: Indicates modifying and viewing outstanding CACF issues, including rogue changes and incorrect change execution variances.
Change Orders: Indicates creating, updating, and viewing change specifications.

For example, the Change Manager role can view CACF policies and can manage attributes, but cannot update them.

Important! Update access to the Change Order and its status determine who can edit change specifications. For example, the Change Administrator provides this access to the Change Manager.

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