Browser Shows Error

Symptom:

When I entered my password on the Login page, I was redirected to an error page in the web browser. Did I type the wrong password?

Solution:

This symptom does not indicate that you entered the wrong SAML credentials. Instead, the browser error (such as 401 or 500) indicates that Single Sign-On redirected the browser to the login URL, but the Identity Provider (IdP) server is down.

Take the following steps:

Verify that the IdP server is running.
Test the network connection between the CA Performance Center server and the IdP server.