Managing and Soliciting Information from Network Devices › Device Support

Device Support

Device support solicits information from a device in your network to assist in determining the cause of a network error. Device support can also be used to test or reconfigure devices.

Device support performs the following functions:

• Sends a CNM request to a specified network device
• Examines the reply
• Presents a formatted display of the data returned

Device support is available from the SNA : Device Support Diagnosis Menu. From the SNA : Device Support Diagnosis Menu, you can obtain information on both generic and specific devices.

Access Device Support

To access the SNA : Device Support Diagnosis Menu

1. Enter /DEVSUPP at the command prompt.

   The SNA : Device Support Diagnosis Menu appears.

Note: The devices that are displayed on the device support menu depend on the settings in the DEVICESUPP parameter group. For more information, see the Administration Guide.