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System Health and Maintenance › Maintenance Tasks › Generate a Support File

Generate a Support File

You can generate a Support file that contains troubleshooting information that is useful for CA Technical Support personnel. The Support file compiles all recent logs from all processes and saves the data in compressed tar format (.tgz).

Follow these steps:

  1. Click Administration, System Logs in the web interface.

    The System Logs page opens.

  2. (Optional) Select 'Include metrics database diagnostics' to include information from a diagnostics utility on the Multi-Port Monitor metrics database.

    Note: Generating the Support file can take longer when you select this option. Select this option only when CA Technical Support personnel instruct you to do so.

  3. Click Generate.

    The System Logs page displays the name of the new Support log file.

  4. Select the log file from the 'Select the support file for download' field.
  5. Click Download.

    The File Download dialog opens.

  6. Click Save and navigate to the location in which you want to save the file.