How to Generate Device Packs › Troubleshooting › Troubleshooting the Device Pack Generator Application

Troubleshooting the Device Pack Generator Application

The following information describes troubleshooting the Device Pack Generator Application.

Troubleshooting: Determine the Release of CA Infrastructure Management that the Application Supports

Symptom:

I have to know the release of CA Infrastructure Management that the application supports to make sure that the application is compatible in my CA Infrastructure Management environment.

Solution:

The sample device packs that the application generates were tested using CA Infrastructure Management Release 2.2.0 and Release 2.2.1 (English version only).

Troubleshooting: Cannot Locate the Application

Symptom:

I cannot locate the application after unzipping the ems_installer.zip file.

Solution:

Navigate to the unzipped folder. Go to IMDevicePackGenerator_<version>, and then go to the bin folder, where the executable scripts are located as follows:

Windows: createDevicePack.bat

Linux: createDevicePack.sh

Troubleshooting: Cannot Run the Application

Symptom:

I cannot run the application.

Solution:

Verify that you have provided your devicePackConfig.xml file with data in the required fields. You cannot run the application without the devicePackConfig.xml file. However, you do not need to provide data for all of the fields in the devicePackConfig.xml file. The mandatory fields for which you must provide data are:

• Name
• Paths and CSVFile inside the InputFile field
• Device, Branch, and BranchDesc inside the DevicePackHeader field
• Range inside the DevicePackData field

Troubleshooting: Cannot Locate Application Output Files

Symptom:

I cannot locate the output files of the application.

Solution:

The output of this application is two files, DevicePack.jar and Certification.jar. If you execute the application within the ems_installer package, the output files are located inside the ems_installer/devicepacks directory. Otherwise, the output files are located inside the IMDevicePackGenerator_<version>/ bin directory.

Troubleshooting: No Output is Generated After Running the Application

Symptom:

I ran the application but no output files were generated.

Solution:

To verify that validation of the devicePackConfig file is successful, execute the following command:

createIMDevicePack   <path_of_devicePackConfig.xml>   -v

If the validation is unsuccessful, review the error message in the console. To fix the problem, make the recommended changes in the devicePackConfig file and rerun the script using the -v option.

You can also verify that the directory information provided in <Path> is correct and that it contains the CSV files. Also verify that the header information provided matches what is in the CSV files.

If the problem persists, contact CA Technologies Support.