3. REPORTS › 3.1 Management Objective Reports › 3.1.3 Monthly IMS Management Objective Reports › 3.1.3.2 Monthly IMS Service Report - All Activity

3.1.3.2 Monthly IMS Service Report - All Activity

This report quantifies the total IMS service (all activity
including short, medium, and long events but not excessive)
provided on a zone basis by month for each computing system.

The management objective to be tracked in evaluating the
speed and consistency of all IMS activity is a percentage of
the number of IMS interactions that were satisfied within a
specified number of seconds.

Figure 3-11 illustrates the Monthly IMS Service Report for
All Activity based on a management objective of satisfying
85% of all IMS interactions within 15 seconds.

The following user options apply to this report:

Total Response Objective: The percentage of all IMS responses
that were satisfied within a specified number of seconds to
reflect the installation's response objective for total IMS
activity (e.g., 95% within 15 seconds).

    _IMSPTR and _IMSSTR define the percentage target, and
         second threshold, respectively, (e.g., 95% within 15
         seconds), for total IMS response time, used in
         daily, weekly, and monthly reports.

         MACRO _IMSPTR 95 %
         MACRO _IMSSTR 15 %

A full description of the user options is provided in section
3.1.4.1, Report Options.

Figure 3-11 quantifies the service provided by horizontally
representing zone within month and vertically charting the
percentage of total IMS interactions satisfied within the
specified number of seconds, as identified in the title.

The management objective for total IMS service is shown by a
dashed horizontal reference line printed across the chart.
In Figure 3-11 the reference line is shown at the 95% level
of the vertical axis.  Any zone for which the charted bar
falls below this reference line signals that the total IMS
service objective was missed for that zone in the month.

                                                        CA MICS IMS DEVELOPMENT UNIT M0804AZ                                    1
                                                CA MICS IS Management Support System          14:41 Wednesday, September 10, yyyy
                                                 MONTHLY IMS MANAGEMENT OBJECTIVES

                                    IMS SERVICE OF   95  % OF ALL ACTIVITY WITHIN   15   SECONDS

-------------------------------------------- SYSTEM=IMSA IMS System Identification=IMSA -----------------------------------------

                                            PERCENT Sum

                                            100 +       *****
                                                |       *****       *****
                                                |-------*****-------*****---------------
                                                |       *****       *****
                                                |       *****       *****
                                             90 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             80 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             70 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             60 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             50 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             40 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                             30 +       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                |       *****       *****
                                                ----------------------------------------
                                                          1           2          ZONE

                                                        |---- yy/mm ----|        YRMONTH

 Figure 3-11.  Monthly IMS Service Report - All Activity