3. REPORTS › 3.1 Management Objective Reports › 3.1.1 Daily IMS Management Objective Reports › 3.1.1.2 Daily IMS Service Report - All Activity

3.1.1.2 Daily IMS Service Report - All Activity

This report quantifies the total IMS service (all activity
including short, medium, and long events but not excessive)
provided on an hourly basis for the identified day and
computing system.

The management objective to be tracked in evaluating the
speed and consistency of all IMS activity is a percentage of
the number of IMS interactions that were satisfied within a
specified number of seconds.

Figure 3-1 illustrates the Daily IMS Service Report for All
Activity based on a management objective of satisfying 85% of
all IMS interactions within 15 seconds.

The following user options apply to this report:

Total Response Objective: The percentage of all IMS responses
that were satisfied within a specified number of seconds to
reflect the installation's response objective for total IMS
activity (e.g., 95% within 15 seconds).

    _IMSPTR and _IMSSTR define the percentage target and
         second threshold, respectively, (e.g., 95% within 15
         seconds), for total IMS response time, used in
         daily, weekly, and monthly reports.

         MACRO _IMSPTR 95  %
         MACRO _IMSSTR 15  %

A full description of the user options is provided in section
3.1.4.1, Report Options.

Figure 3-1 quantifies the service provided by horizontally
representing the hours of the day and vertically charting the
percentage of total IMS interactions satisfied within the
specified number of seconds, as identified in the title.

The management objective for total IMS service is shown by a
dashed horizontal reference line printed across the chart.
In Figure 3-1 the reference line is shown at the 95% level of
the vertical axis.  Any hour for which the charted bar falls
below this reference line signals that the total IMS service
objective was missed for that hour.

                                                        CA MICS IMS DEVELOPMENT UNIT M0804AZ                                    1
                                                CA MICS IS Management Support System          14:40 Wednesday, September 10, yyyy
                                                  DAILY IMS MANAGEMENT OBJECTIVES

                                    IMS SERVICE OF   95  % OF ALL ACTIVITY WITHIN   15   SECONDS

-------------------------------------- System Identifier=IMSA IMS System Identification=IMSA ------------------------------------

       PERCENT Sum

       100 +                                                  * * * * * * *   * * * * * * * * * *     *
           |                                                  * * * * * * *   * * * * * * * * * * *   *
           |--------------------------------------------------*-*-*-*-*-*-*---*-*-*-*-*-*-*-*-*-*-*---*---------------------
           |                                                  * * * * * * * * * * * * * * * * * * *   *
           |                                                  * * * * * * * * * * * * * * * * * * *   *
        90 +                                                  * * * * * * * * * * * * * * * * * * *   *
           |                                                  * * * * * * * * * * * * * * * * * * *   *
           |                                                  * * * * * * * * * * * * * * * * * * *   *
           |                                                  * * * * * * * * * * * * * * * * * * *   *
           |                                                  * * * * * * * * * * * * * * * * * * *   *
        80 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
        70 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
        60 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
        50 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
        40 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
        30 +                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           |                                                  * * * * * * * * * * * * * * * * * * * * *
           -----------------------------------------------------------------------------------------------------------------
                                 1 1 1 1 1 1 1 1 1 1 2 2 2 2                      1 1 1 1 1 1 1 1 1 1 2 2 2 2  HOUR Midpoint
             0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3  0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3

             |------------------ 21JULyy ------------------|  |------------------ 22JULyy ------------------|  REPTDATE

 Figure 3-1.  Daily IMS Service Report - All Activity