3. Maintenance Policies and Procedures › 3.2 User Maintenance Procedures › 3.2.1 Applying Supplied Maintenance

3.2.1 Applying Supplied Maintenance

CA MICS system maintenance is provided in the following ways:
    o  Product Service Pack (PSP) maintenance

       You receive this maintenance twice a year, once in the
       late spring or early summer, and then in late fall or
       early winter.  The PSP comprises both technical
       enhancements and scheduled maintenance for CA MICS
       products. Refer to the CA MICS How to Use the PSP
       Guide for information about applying PSP maintenance.
    o  Product Information Bulletins (PIBs)

       Product Information Bulletins contain official news
       about a specific CA MICS product.  PIBs are normally
       distributed with maintenance, but can be distributed
       immediately, if appropriate.
    o  Program Temporary Fixes (PTFs)

       Program Temporary Fixes (also referred to as APARs)
       are developed to enhance product functionality or
       correct a software error.

       -  Published PTFs

          PTFs are corrections to problems or product
          enhancements that were determined to be important
          enough to make available immediately.  Published
          PTFs have been certified by QA and will be
          integrated into the next PSP.  Published PTFs are
          available for download at http://ca.com/support, or
          can be requested by contacting CA Technical
          Support.

      -  Test PTFs

         Occasionally, clients will report a problem where an
         official fix has not yet been developed.  In this
         case, a Test PTF will be developed to address the
         reported problem.  Test PTFs have not been certified
         by QA and are only available by contacting CA
         Technical Support.

   Note:  The urgency of a PIB or a PTF is indicated by its
          HYPER classification as follows:

          HYPER NO     The PIB or PTF is of normal
                       importance.

          HYPER YES    The PIB or PTF is of high importance.

          HYPER FLASH  The PIB or PTF is of high importance
                       and has critical impact.  These
                       bulletins and fixes are automatically
                       mailed to you.

          All of the hyper categories indicated above are
          available at http://ca.com/support, or can be
          requested by contacting CA Technical Support.  If
          you register for hyper notification (Hyper Solution
          Delivery) using the CA website at
          http://ca.com/support, you will automatically
          receive any PIBs or PTFs classified as HYPER YES or
          HYPER FLASH by email.