4. Operation › 4.9 CA MICS Service Desk Interface › 4.9.3 Application Specific Alerts

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4.9.3 Application Specific Alerts


Several CA MICS applications provide the ability to generate
Service Desk call tickets for specific events.  For example,
the CA MICS Performance Manager application can create
Service Desk call tickets when the ILM soft capping threshold
has been exceeded.

Note that the CA MICS Service Desk Activation option must be
set in MWF options to generate Application Specific Alerts.
See Section 4.4.2.2 for information on activating this
option.

Note: You can save the generated MICF query JCL and code to
avoid regenerating JCL.  Since the current state of the
Service Desk Activation option is also saved, any changes to
the Service Desk Activation option will not affect the option
in the saved MICF query JCL and code.