4. Operation › 4.9 CA MICS Service Desk Interface › 4.9.4 Messages and Return Codes

4.9.4 Messages and Return Codes

This Section lists the messages generated by the CA MICS
Service Desk interface.

Four type codes are used to categorize the messages:

l. Information:   A note that documents a CA MICS Service
                  Desk option or potentially important
                  feature in the data.

2. Warning:       A condition of either the data or the
                  control statements that does not affect
                  the CA MICS operation, but that can lead
                  to unexpected results.

3. Error:         An indication that a problem has been
                  encountered with a control statement that
                  will prevent a successful run of the
                  component.  Execution is stopped after all
                  control statements are processed.

4. Termination:   An indication that a critical problem has
                  been encountered with the data that
                  requires the component to terminate
                  processing immediately.

+-----------------+
| B A S 6 3 0 0 0 |
+-----------------+


TEXT:        Service Desk Interface successfully created
             request nnnnnn.

TYPE:        Information

REASON:      Call ticket nnnnn was create in Service Desk.

ACTION:      None required.


+-----------------+
| B A S 6 3 0 9 9 |
+-----------------+


TEXT:        Service Desk Interface failed with return
             code=rc.  Extended Info: x_info

TYPE:        Error

REASON:      While trying to open a Service Desk issue,
             CA MICS encountered an error. See below for
             information regarding return code and extend
             information area.

             RC  Description
             --  --------------------------------------------
              4 - SD_ACTIVE not YES

              8 - UWUSVDSK Parameter error. x_info takes the
                  form of:

                  returncode\reasoncode

                  where returncode is 8 and reasoncode is:

                   4 - JMSDETPH not loaded
                   8 - SDactive macro var not defined
                  12 - SD_ACTIVE ne YES
                  20 - (not used)
                  24 - (not used)
                  28 - No summary data
                  32 - No description data

            12 - Error in CAISDI/soap. x_info takes the form
                 of:

                 ap1rc\apirs\soaprc\soaprs\func\msg

                 where:

                 apirc is api return code

                 apirs is api reason code

                 soaprc is the CAISDI/soap return code

                 soaprs is the CAISDI/soap reason code

                 func is the CAISDIP/soap function code

                 msg is additional diagnostic information

            16 - Severe error occurred.

ACTION:     Correct condition causing failure and rerun.