Reporting

Special Usage Considerations › Integration with CA Service Desk › Reporting

Reporting

If an abend occurs in CA JARS that is not handled by CA JARS and if CA JARS is set up to use CA Service Desk, a request will be opened in CA Service Desk. The description is the primary source of information about the abend and looks like this:

ABEND0C1 IN CA JARS rnn JSIRPG20 00007FB2. yyyy0614 140210
PSW: 078D000000067A62 0001 0002 JSIRPG20 00007FB2
GENERAL REGISTERS (0-15):
 0000000000000000 00000000000BF3C6
00000000A00640FE 0000000000058B42
0000000000000005 0000000000000000
0000000000009C18 0000000000000024
0000000000067340 00000000000BF3C6
0000000000069340 0000000000071B58
0000000000068340 0000000000060484
00000000A00673AA 0000000000000000
INSTRUCTIONS NEAR ERROR (00067A5C): A4013000 0060A380 95E86768
Z/OS SYSTEM INFORMATION: XE44 XE44 SP7.0.4
JOB INFORMATION: JOB02J JOB05803 0046 yyyy0614 140207 007D1588
PRODUCT INFO: CA JARS rnn SPn

Each line displays information about the error and is useful in diagnosis, either by your site or by CA Technical Support. The lines have the following meaning:

Line Numbers	Meaning
1	This line indicates the error that was encountered. The abend code (ABENDxxx for system abends in hex, USERnnnn for user abends in decimal) and load module name and offset are included, as well as the date (YYYYMMDD) and time (HHMMSS - 24 hour clock).
2	This is the PSW at the time of the error, followed by the interrupt code, the instruction length code, and a repeat of the load module name and offset.
3	This line indicates the next 8 lines are the registers, displayed in 64-bit format.
4 to 11	These lines are the 64-bit general registers at the time of the abend. The first line has registers 0 and 1, the second has registers 2 and 3 and so on, until line 11, which has registers 14 and 15.
12	This line will show instructions near the address in the PSW if they are available in memory. The address in parentheses in front of the instructions is the address of the first byte of the printed instructions. Typically, this is 6 bytes prior to the address in the PSW.
13	This line displays the system name where the error occurred, as well as the SMF ID and the version of the operating system from the CVT prefix.
14	This line indicates the job name, the job number, the address space ID, the date and time the job started running, and the address of the TCB that abended.
15	The final line indicates the product name, version, and service pack level.

A summary line at the end is the same as the first line of the description. This line will also appear on the list of requests.