Configuration Guide › CA SiteMinder Integration › Troubleshooting › Error Loading Environments

Error Loading Environments

Symptom:

When importing an environment back into CA IdentityMinder after integrating with SiteMinder, an error appears about attribute "requireadminpassword" and the element "WebService".

Note: This issue can also occur when SiteMinder is not part of the deployment.

Solution:

This error allows partial deployment of the environment. The partial deployment can create empty elements in the CA IdentityMinder object store. Correct one of the environment XMLs and reimport.

Follow these steps:

1. Locate the archived ZIP file, and explore it.
2. Create a copy of the XXX_environment_settings.xml.
3. Edit this file and locate the "WebService" element.
4. Delete the tag "requireadminpassword="false."

   Note: Remove the tag and the value. Do not remove only the value.

5. Save your changes and place the file back into the ZIP file.
6. Reimport the archived environment zip file.

   You do not have to delete the environment that was created from the failed attempt. Reimporting a corrected file fixes the errors from the failed attempt.