Configuration Guide › CA SiteMinder Integration › Troubleshooting › Cannot Create a CA IdentityMinder Directory or Environment

Cannot Create a CA IdentityMinder Directory or Environment

Symptom:

Cannot create an CA IdentityMinder directory or environment, when SiteMinder integration is enabled.

Solution:

This issue can be caused by a missing entry in the registry.

Verify that the following registry setting exists on the SiteMinder Policy Server machine:

• Solaris or Linux:

  Verify that the following entry exists in sm.registry:
  ImsInstalled=8.0; REG_SZ

• Windows:

  Verify that setting "ImsInstalled=8.0; REG_SZ" exists in the following location:
  HKLM\SOFTWARE\Netegrity\SiteMinder\CurrentVersion

  Note: If the registry path \Netegrity\SiteMinder\CurrentVersion does not exist, create it manually.

If you change the registry, be sure to restart the Policy Server for the changes to take effect.

Important! Before you modify the registry, perform a full system backup.