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Google Apps—CAPTCHA Challenge

Symptom:

During authentication, I receive the following error message with a CAPTCHA challenge:

Authentication failed, CAPTCHA requires answering. Please use the following website to unlock JCS computer: https://www.google.com/a/yourdomain/UnlockCaptcha

Solution:

Do the following:

1. Log on to the computer where CA IAM CS is running.
2. Open a web browser.
3. Follow the link provided in the error message, and replace yourdomain.com with your Google Apps domain. For example:

   https://www.google.com/a/yourdomain.com/UnlockCaptcha
   

4. Answer the CAPTCHA question.

   The Google Apps server issues a new authentication token and trusts your computer.

Note: For more information, about CAPTCHA challenge, see http://code.google.com/googleapps/faq.html#handlingcaptcha