Online Request Process

The online request tasks are controlled by a workflow process template called Consultation Process, shown as it appears in WorkPoint Designer:

The diagram shows the tasks involved in online request process.

The Consultation Process includes four manual activities which correspond to approval tasks in the online request implementation:

An activity for the business approver, who rejects the work item, approves the work item and passes it on to the technician, or requests further clarification from the consultant.
An activity for the consultant, who clarifies the work item and sends it back to the business approver.
An activity for a default approver, who takes over if either the business approver or consultant cannot be contacted.
An activity for the technician, who implements the request and completes the work item.