Administration Guide › Workflow › Online Requests › Online Request History

Online Request History

The online request history feature allows participants to create a record of work item actions. As responsibility for the work item passes from one participant to another, the new participant is able to review work item history before taking action.

Two controls are used to implement online request history:

• The history display is a read-only table containing details of previous history entries in chronological order.
• The history editor is a text box for creating new history entries. It also has an optional button for adding multiple entries without submitting the work item.

By default, the history editor and history display appear on the Request tabs for all tasks associated with the online request implementation. The following screen illustrates the history controls in the Clarify Online Request task: