Email Templates

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Email Templates

Email notifications are generated from email templates. CA IdentityMinder provides default email templates that you can use as installed, or that you can use to create your own email templates.

Each email template contains the following:

Delivery information--A list of email recipients. CA IdentityMinder automatically generates the list of recipients, based on users involved in the task. For example, an approval email is sent to all Approvers for the task.
Subject--The text used in the message’s subject line.
Content--The message body. The body typically contains both static text and variables, which CA IdentityMinder resolves based on the task or event that triggers the email.

The default email templates are located in an emailTemplates directory where the CA IdentityMinder administrative tools are installed. The default installation location for the administrative tools is:

For Windows--C:\Program Files\CA\IAM Suite\Identity Manager\tools\emailtemplates
For UNIX--<home_directory>/CA/IAM Suite/Identity Manager/tools/emailtemplates

The emailTemplates directory contains five folders. Each folder is associated with a task or event state:

Directory	Contents
Approved	defaultEvent.tmpl--Informs recipients that an event has been approved
Completed	CertificationNonCertifiedActionCompletedNotification.tmpl--Informs the manager that a non-compliance action has been applied to an employee. CertificationNonCertifiedActionPendingNotification.tmpl--Informs the manager that a non-compliance action will be applied to an employee. CertificationRequiredFinalNotification.tmpl--Final reminder to a manager that the Certify User task must be completed for an employee. CertificationRequiredNotification.tmpl--Informs the manager that a certification process has begun for an employee. The manager must complete a Certify User task for this employee. CertificationRequiredReminderNotification.tmpl--Reminds the manager that the Certify User task must be completed for an employee. Certify Employee.tmpl--Informs an administrator that the certification process for an employee is complete. CreateProvisioningUserNotificationEvent.tmpl--Sends a temporary password to a user when that user’s account is created in the provisioning directory. defaultTask.tmpl--Informs recipients that CA IdentityMinder has completed a task. ForgottenPassword.tmpl--Sends a temporary password to users who have used the forgotten password feature. ForgottenUserID.tmpl--Sends a user ID to users who have used the forgotten user ID feature. Self Registration.tmpl--Informs a user that a self-registration task has completed successfully.
Invalid	AssignProvisioningRoleEvent.tmpl--Informs recipients that a request to add a user to a provisioning role failed DefaultEvent.tmpl--Informs recipients that an event failed DefaultTask.tmpl--Informs recipients that a CA IdentityMinder task failed
Pending	defaultEvent.tmpl--Informs approvers that a work list item requires attention ModifyUserEvent.tmpl--Same as the default template, but includes methods for retrieving the attributes of the User managed object
Rejected	defaultEvent.tmpl--Informs recipients that an event has been rejected

Use the CA IdentityMinder templates and template directory structure that are installed in the <im_admin_tools_dir>\Identity Manager\tools\
emailTemplates directory as a base for creating custom email templates.

More information:

Email Template Deployment

Create Email Templates