Connector Guides › Connectors Guide › Connecting to Endpoints › CA DLP Connector › Connector Specific Features › Troubleshooting › Removal of Email Address from a CA DLP Account is Ignored

Removal of Email Address from a CA DLP Account is Ignored

Symptom:

I am modifying a CA DLP account with more than one email address. When I try to remove one of the email address in the CA IdentityMinder User Console, the changes are applied, but the email address is not removed.

Solution:

Removal of an email address from a CA DLP account is not supported in the CA IdentityMinder User Console.

Note: Attempts to delete an email address from a CA DLP account in the CA IdentityMinder User Console are recorded in the logs, and include the reason for preventing the operation.

To remove an email address from a CA DLP account, use the CA DLP administrative tools.

Important! Deleting an email address from a DLP account can impair the event tracking and search capabilities of CA DLP.