Administration Guide › Workflow › Use Workflow Control - Template Method › Types of Process Templates › Escalation Approval Template Diagram

Escalation Approval Template Diagram

The following diagram illustrates the EscalationApproval process template as it appears in WorkPoint Designer. The process template includes the following manual activities:

• An approval node for the primary participant. If this user approves or rejects the request, the process runs to completion.
• An approval node for a default participant. This user can approve or reject the request if the primary participant is not found.
• A timed transition approval node from the primary approver to the escalation approver. This user can approve or reject the request if the primary participant is found but does not respond in the configured time out period.

  

  Note: To add the timeout option to an existing process, add the user data field PARTICIPANT_TIMEOUT to the activity node and add 'Escalated' Transition to the node where you need the work item to be escalated.