CA Identity Manager Configuration Guide › Service Desk Integration › Configure Service Desk Integration

Configure Service Desk Integration

To enable CA Identity Manager to communicate with your service desk solution, configure service desk integration.

Follow these steps:

1. In the CA Identity Manager User Console, go to System, NIM SM Integration, and click Configure Service Desk Integration.
2. Select your service desk solution from the drop-down list.
3. Enter the connection settings for your service desk solution and click Submit.

Note: For more information, see the connections settings section for your particular service desk solution.

More Information:

Connection Settings for CA Cloud Service Management

Connection Settings for CA Service Desk Manager

Connection Settings for HP ServiceManager

Connection Settings for BMC Remedy ITSM

Connection Settings for ServiceNow