CA Identity Manager Configuration Guide › Service Desk Integration › Configure Service Desk Integration › Connection Settings for BMC Remedy ITSM

Connection Settings for BMC Remedy ITSM

Prerequisites

Before you configure the settings for BMC Remedy ITSM, copy the SDK jar files from the BMC Remedy System to the server. These files enable communication between CA Identity Manager and BMC Remedy.

Follow these steps:

Valid on Windows and Linux

1. On the BMC Remedy System, go to the following file:
   \\bmc\Software\ARSystem\Arserver\api\lib
2. Copy the following SDK jar files:
   • arapi8*.jar
   • arutil81*.jar
3. Save the copied jar files to the following location on the CA Identity Manager system:
   iam_im.ear/ca-nim-sm.war/WEB-INF/lib
4. Restart your application server.

Parameters

To integrate with BMC Remedy ITSM, provide the following parameters:

• Host
  Defines the host that is used to connect to BMC Remedy ITSM.
  Default: bmc_host_name
• Port
  Defines the port number that is used to connect to BMC Remedy ITSM.
  Default: 0
• Username
  Defines the user name that is used to connect to BMC Remedy ITSM.
  Default: admin
• Password
  Defines the password that is used to connect to BMC Remedy ITSM.
• BMCRemedyClientURL
  Defines the BMCRemedyClientURL that is used to connect to BMC Remedy ITSM.
  Example: http://bmc_client_host_name:8080/arsys