Release Notes › Known Issues › Endpoint Types › Active Directory › Creating or Modifying an Account with an Exchange Mailbox Fails

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Creating or Modifying an Account with an Exchange Mailbox Fails

Valid on Windows

Symptom:

When I attempt to create or modify an account with an Exchange mailbox in CA Identity Manager, the create or update call fails, and I get an error that says Failed to Execute CreateActiveDirectoryAccount. The error message concludes:

Processing data from remote server failed with the following error message: The user "NT AUTHORITY\SYSTEM" isn't assigned to any management roles. For more information, see the about_Remote_Troubleshooting Help topic.

Solution:

The service account running the Exchange Remote Agent needs appropriate permissions.

The help topic that the error message refers to is an Exchange help topic, and is not part of CA Identity Manager.

To manage the Exchange 2010 environment, give appropriate permissions to a service account for the Remote Agent, and restart the service.

Note: For more information about configuring Exchange 2010 account permissions, see Configuring the Exchange 20xx Remote Agent Component in the CA Identity Manager Connectors Guide.