Error Recovery Tools › Using DEQUEUE › Case 1: Program in Use › Case 2: Production Program in Use

Case 2: Production Program in Use

Another situation where a DEQUEUE command might seem appropriate is when you try to mark a program to Production status and receive the message:

IDADXSSP24E - Prod program in use, please try later.

Do not issue a dequeue command when you get this error.

Check the following things.

• Is someone in this region currently running the Production version of this program?

  You can use the DISPLAY INDEX SESSION command to determine if anyone is running the Production version of the program. You also need to find out if anyone is running the program in batch.

  If your answer to this question is yes, then the error message you received is valid. You should disable the application, then mark the new version of the program to Production. See the Command Reference Guide for the syntax of the DISABLE command. Remember, the disable only takes effect at a transaction boundary. If the user left his terminal with the program running, the application is not truly disabled until that user presses the Enter key.

  If your answer to this question is no, then continue to the next question.

• Does a program of the same name exist in another CA Ideal environment and, if so, is someone running the Production version of this program?

  See the third question in the previous section for information on QCODE. Follow the same instructions.

  If your answer to this question is no, call CA Ideal Technical Support for further assistance. Do not attempt to dequeue the program.

  If your answer to this question is yes, check your QCODEs for all of your CA Ideal environments (as described earlier). If the QCODEs are unique and the error persists, call CA Ideal Technical Support.