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Diagnostics and Troubleshooting Software Delivery

Some of the most common questions encountered with software delivery functionality and components are considered in this chapter; and details about how to resolve potential problems are provided. Read this information before contacting CA Technologies's Technical Support.

This section contains the following topics:

Identify Build Number of CA ITCM

Check the Application Framework Plug-ins

RAL Extraction Task Hangs

Software Deployment Jobs Occasionally Hang on Citrix XenDesktop Streamed Virtual Machines

Log File Collection Tool dsminfo

Log Files for CAF Services

Software Delivery Log Files

Data Transport Service Log Files

Registration of Large Software Packages in the DSM Explorer Takes a Long Time

Migrated Query Produces Different Results

Software Catalog and Scalability Server Move

How Do I Know SD Agent Bridge Is Running?

Task Manager Fails to Run in Concurrent Mode

Installation Manager Fails to Run in Concurrent Mode

apt Commands Used for Deployment

Purging RAL Records from MDB

Cannot Register My Legacy Agent

Cannot Start Unicenter Software Delivery Agent on HP-UX System

RAC Container Job Fails

Virtual Application Software Package Deployment Fails

Network Installation of MSI Package Fails

SD Agent Does not Start after a CAF Restart

Variables in debconf Parameters are not Preseeded

Installation of Debian Wrapper Package Fails

Debian Wrapper Package Fails to Install

SD Job Hangs and the Message Is Not Displayed

Windows Interactive Services Detection Locks the Agent

DebWrap Package Type is Missing in DSM Reporter

Abort Command Fails during Reinstallation of VDI Components