Some of the most common questions encountered with software delivery functionality and components are considered in this chapter; and details about how to resolve potential problems are provided. Read this information before contacting CA Technologies's Technical Support.
This section contains the following topics:
Identify Build Number of CA ITCM
Check the Application Framework Plug-ins
Software Deployment Jobs Occasionally Hang on Citrix XenDesktop Streamed Virtual Machines
Log File Collection Tool dsminfo
Data Transport Service Log Files
Registration of Large Software Packages in the DSM Explorer Takes a Long Time
Migrated Query Produces Different Results
Software Catalog and Scalability Server Move
How Do I Know SD Agent Bridge Is Running?
Task Manager Fails to Run in Concurrent Mode
Installation Manager Fails to Run in Concurrent Mode
apt Commands Used for Deployment
Cannot Register My Legacy Agent
Cannot Start Unicenter Software Delivery Agent on HP-UX System
Virtual Application Software Package Deployment Fails
Network Installation of MSI Package Fails
SD Agent Does not Start after a CAF Restart
Variables in debconf Parameters are not Preseeded
Installation of Debian Wrapper Package Fails
Debian Wrapper Package Fails to Install
SD Job Hangs and the Message Is Not Displayed
Windows Interactive Services Detection Locks the Agent
DebWrap Package Type is Missing in DSM Reporter
Abort Command Fails during Reinstallation of VDI Components
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