Symptom:
I moved my scalability server to a new domain manager, and subsequently I cannot fetch the global address book from the new manager.
Solution:
The Remote Control viewer gets the network address of the domain manager from which to fetch the global address book from comstore, using the parameter “itrm/agent/units/currentmanageraddress”. This parameter is populated every time the agent registers with its scalability server.
If the scalability server is moved to a new domain manager, that is, registered with a new domain manager and deregistered from the original domain manager, all agents that connect through that scalability server still have this parameter set to the address of the original manager. You need to reregister the agents with the scalability server, because the viewer‘s global address book will not download properly until the agent re-registration has occurred and the above comstore parameter has been correctly populated.
Symptom:
When I initiate a secure mode remote control session on an RHEL 5 agent, the following error is displayed:
Esc is already running, but is not responding. To open a new window, you must first close the existing ESC process, or restart the system.
Solution:
Run the following command:
yum remove esc
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