The following diagnostic tools are available in CA IT Client Manager.
On Windows, you can view the application event log in the Settings, Control Panel, Administrative Tools, Event Viewer, Application folder. Events are placed there by the Remote Control host, and they may indicate the problem.
On Linux, you can look at the system log.
CA IT Client Manager components write tracing information to files in the following folder:
c:\\Program Files\CA\DSM\logs
The drive may be different on your computer. You can open the TRC_RCHOST.log to see if there are any error traces.
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