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Integration with CA Service Desk Manager › Context Launch Between CA ITCM and CA Service Desk Manager › Ticket Creation in Context of a Managed Asset (ad hoc)

Ticket Creation in Context of a Managed Asset (ad hoc)

CA Service Desk Manager tickets are created interactively by clicking the Create Service Desk ticket action in the Quick Launch portlet:

Screenshot showing the GUI location from where to create a ticket in context of a managed asset

The Quick Launch portlet is located on the Homepage tab, which opens when you select the managed asset on the DSM Explorer.

The Create Ticket method is also available as a command in the asset context menu.