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Integration with CA Service Desk Manager › Context Launch Between CA ITCM and CA Service Desk Manager › Context Launch from CA ITCM to CA Service Desk Manager › Ticket Details in Context of an Asset Policy Violation

Ticket Details in Context of an Asset Policy Violation

When a policy is CA Service Desk Manager enabled, an additional hyperlink Open related Service Desk ticket appears in the Information column of the DSM Explorer. Selecting this hyperlink launches the CA Service Desk Manager ticket detail screen of the ticket, which was initially generated by a violation of this policy.

Screenshot showing the GUI location to get ticket details in context of an asset policy