Integration with CA Service Desk Manager › Secure Logon to the CA Service Desk Manager Web Service

Secure Logon to the CA Service Desk Manager Web Service

The CA ITCM administrator can select between two methods for a secure logon to the CA Service Desk Manager web service:

• A simple logon method that requires a user name and password (not-managed method)
• A managed logon method based on public/private keys and an eTrust PKI encryption

User name/password and public/private key authentication are not available out of the box. A separate configuration step is required after both CA Service Desk Manager and CA ITCM have been successfully installed.

The secure logon method is specified through the sdlogonmanaged parameter in the CA ITCM configuration policy (comstore). The default value of this parameter is Managed, which means that login happens through a certificate and encryption/decryption based on eTrust PKI. The value Notmanaged means that the user logs in using user name and password.