Integration with CA Service Desk Manager › Secure Logon to the CA Service Desk Manager Web Service › How You Configure Secure Logon

How You Configure Secure Logon

To configure secure logon, the CA ITCM administrator must perform the following configuration steps:

1. Select method of authentication.
2. If you choose the not-managed method, perform the following actions:
   • Create a respective operating system account for CA Service Desk Manager.
   • Configure CA ITCM accordingly through a configuration policy.
3. If you choose the managed method, perform the following actions:
   • Create X.509 certificate with a private key and expose it with a PKCS#12 file. Administrators can use the CA Service Desk Manager utility pdm_pki for this purpose, or supply their own certificates.
   • Import the created policy file into CA ITCM with the CA ITCM utility cacertutil.