Integration with CA Service Desk Manager › Secure Logon to the CA Service Desk Manager Web Service › Certificate or eTrust PKI Method (Managed)

Certificate or eTrust PKI Method (Managed)

CA Service Desk Manager setup automatically loads the contact System_MA_User for use by CA ITCM and associates this contact with the CA ITCM Service Aware policy ManagedAssetEvents.

To use the certificate (eTrust PKI) as the logon method, the CA Service Desk Manager administrator must perform two steps:

• Create a PKCS#12 file.
• Import the PKCS#12 file into the CA ITCM configuration file.