Reason:
A job for item item_name item_version using procedure procedure_name failed for the computer with name computer_name and LAN ID LAN_ID because a job (install, configure, activate, uninstall, delivery or undelivery) was set up to a target computer that is in RAC (Re-install after crash) state, because the SD agent of the computer has reported to the Software Delivery manager that the computer of the SD Agent has had a new OS-installation. When the computer is locked by RAC its name is displayed in red color in CA ITCM Explorer.
User that ordered the job: user_id.
Action:
For the job that never executed but went into locked by RAC, do the following:
If the job is an installation job, try to renew the job when the computer has finished the RAC handling and is unlocked.
If the job is of any other type than install, you have to set up this job manually in new container.
Parameters:
|
ID |
Name |
|
1 |
Item name |
|
2 |
Item version |
|
3 |
Procedure name |
|
15 |
Computer name |
|
16 |
Computer LAN ID |
|
9999 |
User ID |
Categories:
Minor.
Software error.
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