Reason:
The cause of this problem is likely to be that the Service Desk client, installed and running on the Software Delivery manager, cannot communicate with the Service Desk server.
Action:
Since this is likely to be a Service Desk configuration issue, please ensure that the Service Desk client (installed on the Software Delivery manager) and Service Desk server can communicate with each other. For example, investigate the following:
Is the Service Desk client on the Software Delivery manager pointing to a valid Service Desk server?
Is the Service Desk service running on the Service Desk server computer?
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