The DSM Explorer › Control Panel › Configuration Folder › Configuration Policy › Default Computer Policy (or User-Defined Policy) Node › Service Desk Integration Policy Group › Default Policy Group

Default Policy Group

The Default policy group lets you set the following default policies for CA Service Desk Manager integration. You can modify policy parameter values by double-clicking a policy to display the Setting Properties dialog.

Note: Available categories and options may vary depending on the products and components installed.

Enabled

Indicates whether CA Service Desk Manager integration is enabled.

Note: If you change this policy setting to True, you must restart the DSM Explorer GUI to complete the integration process.

Default: False

Identifier Field

Defines a reserved field in the MDB for querying all tickets being created by a specified asset or software distribution.

Note: Instead of the default, you may want to reserve one of the string# fields that CA Service Desk Manager provides for user-specific purposes.

Default: summary

Logon Password

Specifies the logon password for CA Service Desk Manager Web Services.

Default: <encrypted>

Logon Service Aware Policy

Specifies the name of the policy to log into if the Type of logon to Service Desk policy is set to notmanaged. If left empty, the default Service Desk policy is used.

Note: A PKCS#12 certificate includes a policy description that will always override this value.

Default: MANAGED_ASSET_EVENTS

Logon User Name

Defines the user account for the logon to CA Service Desk Manager Web Services.

Default: System_MA_User

Service Desk Endpoint

Specifies the URL to CA Service Desk Manager Web Services. Replace myhost with the appropriate server address for your installation. Note that port 8080 is the default port.

Default: http://myhost:8080/axis/services/USD_R11_WebService

Throttling

Indicates whether networking and CPU throttling are enabled.

Default: False

Timeout

Specifies the timeout interval for calls to CA Service Desk Manager Web Services. Valid values are as follows:

• 0 = infinite
• Positive integers = seconds
• Negative integers = milliseconds

Default: 120

Example: A value of 200 means a call will time out after 200 seconds, but a value of -200 means it will time out after 200 milliseconds.

Type of Logon to Service Desk

Indicates how logon to CA Service Desk Manager Web Services is controlled. Valid values are as follows:

managed

Managed by PKCS#12 certificate.

notmanaged

Managed by user account and password.

Default: managed