Use a watch event to monitor a field for an object and have the workflow provider (for example, CA Process Automation) notify you about a potential obstruction to completing a task. Watch events are based on inactivity on a particular field (default and extended fields) within a specified time period, and the notification from the workflow provider provides an advanced warning to alert someone about a potential obstruction. If the field value changes within the time period, the workflow provider does not send a notification.
CA APM lets you define one or more watch events for a single field.
Example: Define a Watch Event to Configure and Deploy New Laptops
In this example, you require that asset technicians configure and deploy all new laptops to employees within five days of receiving the laptop. To meet this requirement, you define a watch event that creates an event when an asset is assigned a status (Lifecycle Status field) of received. If the status remains received for more than five days, a notification is sent to an asset technician.
|
Copyright © 2013 CA.
All rights reserved.
|
|