Introduction › Example: Asset Management › Example: How to Redeploy a Laptop

Example: How to Redeploy a Laptop

The following example illustrates how Document Management Company uses the integration between CA APM and CA Asset Inventory Manager to collect and redeploy a laptop after an employee leaves the company. When Document Management Company knows how many laptops that they own and lease and properly manage their assets, they can verify that all assets are collected and reallocated properly.

This integration provides Document Management Company with the following benefits:

• They do not purchase a laptop that they do not need.
• The process that is used to reallocate a laptop is automated and is available to all users.
• They can make better purchasing decisions and reduce the risk involved when purchasing assets.

To redeploy a laptop, complete the following steps:

1. Review all assets in CA APM that are assigned to the employee.

   The asset manager logs in to CA APM and reviews all assets that are assigned to the employee. The employee has three assigned assets: a Blackberry, a security card, and a laptop.

   By reviewing all of the information about the laptop, the asset manager can decide how to redeploy the laptop. For example, the asset manager can see that the laptop was purchased for a particular cost center. Based on this information, the asset manager knows that the laptop cannot be deployed to an employee in a different cost center.

2. Review the discovered information about the laptop in CA Asset Inventory Manager.

   CA APM and CA Asset Inventory Manager are integrated, and the asset manager uses CA Asset Inventory Manager to review the discovered information about the laptop. By reviewing the discovered information, the asset manager can see that the laptop was purchased with 2 GB of memory and was upgraded to 4 GB of memory. The asset manager also reviews the storage capacity and software installed on the laptop to determine if an upgrade is necessary.

3. Review the laptop details in CA APM.

   The asset manager uses CA APM to review the following information about the laptop:

   • Support contact information when there are issues with the laptop. The laptop also has 48 hour support resolution in CA Service Desk Manager.
   • Costs associated with maintaining the laptop. Document Management Company has a lease on the laptop and is paying $34 a month until 12/31/2011. This information is useful to validate any vendor invoices for the laptop and to verify that the vendor is charging the correct amount. This information also allows the asset manager to understand future spending for the laptop.
   • Configuration components added to the laptop. The laptop is leased, and the asset manager must understand what components have been added. This information helps prevent the laptop from being returned to the vendor with components that have been paid for.
   • Lifecycle of the laptop. The asset manager can see that the laptop was ordered and received in November of 2008, and deployed in December 2009.
   • Audit history to review changes made to the laptop. By reviewing the audit history, the asset manager can see all changes, when the changes were made, and who made the changes.
   • Software internal allocations. The asset manager reviews the contact allocation for the laptop to determine if the software licenses can be made available for another user.
4. Redeploy the laptop.

   The asset manager reviews the information about the laptop and the associated contractual obligations. The lease for the laptop has not ended, and ending the lease is not an option because of the penalties involved. Therefore, the asset manager redeploys the laptop to another employee.