The following example illustrates how Document Management Company uses the integration between CA APM and CA Service Catalog to review existing inventory and determine whether to purchase a new laptop, or reallocate an existing laptop. When Document Management Company knows how many laptops that they own or lease, they can reduce their risk of purchasing or leasing a laptop that they do not need. Instead of purchasing a new laptop, they reallocate an existing laptop. As a result, their cost of ownership decreases.
This integration provides Document Management Company with the following benefits:
To request a laptop, complete the following steps:
The sales manager hires a new sales administrator, and the manager must provide the sales administrator with a laptop. The sales manager uses CA Service Catalog to review the catalog for the available laptop inventory and configurations, select an existing laptop, review the request to see associated costs, and submit the request for approval. The sales manager specifies that the laptop must be available by June 1.
The sales manager periodically reviews the request to see the status, any changes, and to determine how far along the request has progressed in the process. The request is automatically sent to the vice president of sales for approval.
The vice president of sales receives an email indicating that the laptop request must be approved. The vice president of sales reviews the request to verify that the costs associated with the laptop are within the guidelines for the management team. The request is within the guidelines, and the vice president of sales approves the request. The request is automatically sent to the asset manager for approval.
The asset manager receives an email indicating that the laptop request must be approved. The asset manager reviews the request and reviews the available inventory in CA APM to see if there is an available laptop. A laptop matching the requested configuration is available from inventory, and the asset manager fulfills the request for the laptop.
The asset manager finds a laptop in CA APM matching the configuration in the request. The sales administrator is not yet an employee, so the asset manager assigns the ownership of the laptop to the sales manager.
The asset manager reviews the original request in CA Service Catalog to verify that the request is fulfilled from existing inventory. The asset manager also verifies that a CA Service Desk Manager change order is created and is sent to the help desk analyst to prepare the laptop for the sales administrator.
The help desk analyst receives an email indicating that a change order for the laptop must be completed. The help desk analyst reviews the change order details, including allowing the analyst to see the original request in CA Service Catalog. The help desk analyst uses the information in the change order to configure the laptop for the sales administrator. The help desk analyst adds comments to the change order to indicate the work performed, and approves the change order so that the change order status is closed.
The help desk analyst configures and prepares the laptop, and delivers the laptop to the sales administrator.
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