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Upgrading › How to Upgrade from Release 12.6 › Uninstall Release 12.6

Uninstall Release 12.6

To uninstall the product, complete the following steps. For the standard and custom installation, complete these steps on each computer (except the database server) on which you installed CA APM.

Follow these steps:

  1. Verify that all users have logged out of the product.

    Note: Users who do not log out of the product before the uninstallation begins receive an error (for example, a page cannot be displayed error) when they attempt to complete a task.

  2. Log in to the computer on which you installed CA APM.
  3. Navigate to the following folder:

    C:\Program Files\CA\ITAM\Uninstall

  4. Start the uninstallation by double-clicking the APM_UNINSTALL.bat file.
  5. Follow the on-screen instructions in the uninstallation process.

    The uninstallation runs and removes all installed CA APM components, except CA MDB, the Common Registration API (CORA), the Asset Management System (AMS), and CA Business Intelligence.

  6. Navigate to the following folder on the Release 12.8 installation media: 
    12.8 DVD\Uninstall\Uninstall\
  7. Copy the LDAPUninstallPatch.bat file and paste it in the following folder: 
    [ITAMRootPath]\ITAM\Uninstall\uninstall
  8. Right-click the batch file and select Run as Administrator.
  9. Open the Control Panel and verify that the LDAPImportSyncServiceInstall entry is no longer shown.
  10. Access the services.msc and verify that the entry for “CA Asset Portfolio Management – LDAP Import Service” is no longer included.
  11. Uninstall the Utildev Web Server 2.0, which was installed with Release 12.6.

    Note: Release 12.8 installs Utildev Web Server Pro 4.0.

    1. From the Start menu, select Run, enter appwiz.cpl in the Run dialog, and click OK.

      The Programs and Features window of the Control Panel opens. The following components are listed:

      • UtilDev Cassini Web Server Explorer
      • UtilDev Cassini Web Server for ASP.NET 2.0
    2. Right-click UtilDev Cassini Web Server Explorer and select Uninstall.
    3. Right-click UtilDev Cassini Web Server for ASP.NET 2.0 and select Uninstall.
    4. Remove the Utildev folder from the following locations, if present:
      • C:\Program Files\
      • C:\Program Files (x86)\ (for 64 bit servers)
      • C:\ProgramData\