Upgrading › How to Upgrade from Release 12.6 › Stop the Services

Stop the Services

Stop the CA APM Services before you begin the installation so that required files can be replaced and updated during the installation.

If you are installing CA APM Release 12.8 on CA APM GA Release 12.6 (and not on a Release 12.6 cumulative), you also delete the LDAP Data Import and Sync Service. After you complete the installation, you reinstall the LDAP Data Import and Sync Service and you restart the services that you stopped.

Follow these steps:

1. From the Start menu on the CA APM application server, open the Control Panel, Administrative Tools, Services.
2. Locate the entries for each of the following CA APM services and perform the step that follows:
   • CA Asset Portfolio Management – Event Service
   • CA Asset Portfolio Management – Export Service
   • CA Asset Portfolio Management – HW Reconciliation Engine
   • CA Asset Portfolio Management – LDAP Import Service
3. Right-click each service and select Stop.

   Note: Perform this step for the services that are currently running and available in your installation (for example, the Event Service is optional).

   The service is stopped.