Processing Inventory Information › Tenancy Collection › Data Synchronization from an MDB to a Separate Target MDB (SQL Bridge and Oracle Bridge) › How Tenancy Collection Works (SQL Bridge and Oracle Bridge) › Synchronize Tenant Information (SQL Bridge and Oracle Bridge)

Synchronize Tenant Information (SQL Bridge and Oracle Bridge)

If you have installed CA Service Desk Manager or CA APM on an MDB based on the SQL Bridge or Oracle Bridge, you can synchronize tenant information in the ca_tenant table. CA Client Automation cannot populate the ca_tenant table, but other CA Technologies products such as CA Service Desk Manager and CA APM can populate the table.

Note: When you synchronize the ca_tenant table, the synchronization happens from the MDB used by CA Service Desk Manager or CA APM to the MDB used by CA Client Automation.

To synchronize the tenant information from the SQL or Oracle Bridge

1. Configure the ca_tenant table on the MDB used by CA Service Desk Manager or CA APM.
2. Open the DSM Explorer and navigate to the Control Panel, Engines, All Engines node.
3. Right-click the engine to perform the tenant synchronization in the database, and select Add New Task.

   The New Task Wizard appears.

4. Select the Task type as Database Synchronization and follow the on-screen instructions.

   The database synchronization job is created and the ca_tenant table is synchronized as scheduled.