Troubleshooting › Problem Resolution › Collecting Diagnostic Data

Collecting Diagnostic Data

This section identifies some potential problem areas and presents debugging suggestions. It also lists the documentation to have on hand when communicating with CA Support about each type of problem. The following information is helpful in diagnosing problems that might occur:

• Short description of the problem
• Control statements used to activate your product
• JCL used to install or activate your product
• Relevant system log or console listings
• Relevant system dumps or product dumps
• List of other IBM or third-party products that might be involved
• Manufacturer, model number, and capacity of your hardware
• Numbers and text of IBM or CA error messages associated with the problem
• Names of panels where the problem occurs
• Listings of all fixes applied to all relevant software, including:
  • Dates fixes were applied
  • Fix numbers
  • Names of components where fixes were applied