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Map Person ID to Ensure Unique User IDs

If you have an endpoint with a display name that is not unique, map the Person ID field to another attribute. For example, you have the following two accounts on Active Directory with the same display name:

In this scenario, the account display name is "John Smith" for both accounts, and "John Smith" is sent to CA GovernanceMinder as the unique user ID for both accounts. This scenario creates a problem in CA GovernanceMinder as the display name for both accounts is not unique.

To fix this issue, map the Person ID field to another attribute in the endpoint. For Active Directory, map the Person ID field to the ntAccountID (Account ID before Microsoft Windows 2000) attribute. This mapping would send 'smijo09' and 'jsmith' as the unique user IDs for the accounts in the previous example.