The survey is circulated to users and the results are collected. Respondents are asked to list system problems and to score each of the criteria according to a scheme such as the one used in the following illustration.
Criterion |
Assessment of: Purchasing System |
Score (avg) |
---|---|---|
System Criteria |
||
Functionality |
Should be able to select alternative suppliers by product cost. Poor linking to Delivery data prevents effective assessment of supplier delivery performance. |
3 |
Ease of use |
Purchase Order confirmation dialog sequence is not intuitive. |
1 |
Response |
Purchase Order authorization is often delayed. |
2 |
Availability |
It is not possible to enter new purchase orders while delivery notes are being printed. |
4 |
Ease of operation |
There are no problems. |
3 |
Ease of Support |
Documentation is out of date. |
3 |
Maintainability |
This system has been much amended, and further amendment incurs unwanted side effects. |
3 |
Data Criteria |
||
Completeness |
More information on Supplier Terms would be useful. |
3 |
Accuracy |
Product structures are recorded as a hierarchy only. |
3 |
Timeliness |
New products are added very late. |
2 |
Consistency |
Common product components are defined differently in cost and manufacturing files for product. See accuracy problem. |
4 |
Presentation |
It should be possible to sort purchase order items by delivery date. |
2 |
Reusability |
Supplier and Supply Contract are candidates for non-manufacturing purchasing, but only after data problems have been resolved. |
|
Conclusion |
||
*Overall Score |
3 |
*See the scoring key in the previous table.
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