Administration Guide › Action Alerts › Working with CA IT PAM Event/Alert Output Processes › Guidelines for Creating an Event/Alert Output Process

Guidelines for Creating an Event/Alert Output Process

Certain guidelines must be satisfied for a CA IT PAM process to run from CA Enterprise Log Manager. Before you attempt to run a CA IT PAM process from CA Enterprise Log Manager, verify that the process includes the following:

• Web Service Connect Parameters.
• A success calculation operator that maps Process:ResultString to a statement with literals and variables that expresses the response from the third-party product.
• A failure calculation operator that maps Process:FaultString to the appropriate SOAP response variable.

If your target IT PAM process is for a third-party help desk product, verify that the process also includes the following:

• The product-specific operator.

  For example, a process that targets the BMC Remedy Module would be defined with the Create_Help_Desk_Case operator.

• Product- specific parameters that are mapped to local process parameters: ReportedBy, Summary, Description, EndUser, Priority, and Severity.

  For example, a process that targets the BMC Remedy module would map local parameters to the HelpDesk Create Case Parameters.

Typically, a CA IT PAM process includes only the default process parameters, each of which is mapped to a field in the third-party product. Optionally, you can add CEG fields as process parameters for a given process. The following example shows the following CEG fields in the dataset:

• event_severity
• event_count
• event_datetime

  

Each basic parameters is mapped to a Service Desk field. For example, the ReportedBy process parameter is mapped to the CA Service Desk field named Assignee. When CEG fields are added as process parameters, they can be referred to as values in a basic parameter. For example, the value for the CEG field event_datetime can be defined to appear in the Description field in CA Service Desk by default. This is achieved by adding the Process.event_datetime in the Description field of the Service Desk Basic Parameters.

When you create an alert that runs this process, examine the CEG fields listed under Send field values as parameters. If any listed parameter is a CEG field that you defined as a process parameter, select that field. Consider the following examples:

• All three CEG fields defined in the dataset are displayed for the query System Event Count by Event Action. Therefore, you would select all three to send as parameters to CA IT PAM.

  

• Two of the three CEG fields defined in the dataset are displayed for the query >5 Logins by Admin Accounts. You would select those two to send as parameters to CA IT PAM.

  

More information:

View the Sample Event/Alert Output Process