Administration Guide › Action Alerts › Working with CA IT PAM Event/Alert Output Processes › Gather Details for CA IT PAM Integration

Previous Topic: Guidelines for Creating an Event/Alert Output Process

Next Topic: Example: Run an Event/Alert Output Process with Selected Query Results

Gather Details for CA IT PAM Integration

Most of the details required for CA IT PAM integration are part of the CA IT PAM product and process configurations. You can launch CA IT PAM and search for the details as you need them for configuration or you can gather the details first, record them, and then quickly configure CA IT PAM by entering the values you recorded.

You can reference either the sample processes you imported or your own processes that you have modified to meet CA Enterprise Log Manager requirements.

To gather details for CA IT PAM integration

  1. Log on to your local CA IT PAM server and verify it is CA IT Process Automation Manager 2.1.
  2. Click the ITPAM Client link.
  3. Gather details for the first four fields of the IT PAM configuration.
    1. Click Configuration Browser
    2. Click the Properties tab.
    3. Record the Server Name value as your value for IT PAM Server.
    4. Accept port 8080 as the IT PAM port.
    5. Obtain login credentials for CA Enterprise Log Manager from the CA IT PAM administrator and record them for Username and Password.

IT PAM Configuration Field

Description

Your Value

IT PAM Server

The fully qualified host name of the server where CA IT PAM is installed.

This value appears in the Server Name field on the Properties tab of the Configuration Browser

 

IT PAM Port

Port 8080 is the default

This value appears in the Domain URL on the Properties tab of the Configuration Browser.

8080

Username

The user ID that CA Enterprise Log Manager is to use to log into IT PAM and run a process.

Obtain from your CA IT PAM administrator

Example: itpamadmin

 

Password

The password associated with the Username.

Obtain from your CA IT PAM administrator.

 
  1. Record the process path and names of the processes you plan to run from CA Enterprise Log Manager.
    1. From the File menu of the ITPAM client, select Open Library Browser
    2. In the Folders tab, select the library folder containing the event/alert output process.
    3. Record the path and name of the process for Event/Alert Output Process.
    4. If different, select the library folder containing the process that returns current values for a specified key.
    5. Record the path and name for Dynamic Values Process.

IT PAM Process-Specific Field

Description and Example

Your Value

Event/Alert Output Process

Path and process name.

Identifies the process designed to pass details configured with the alert or a URL to an external product such as CA Service Desk.

Example: /CA_ELM/EventAlertOutput

 

Dynamic Values Process

Path and process name.

Identifies the process designed to collect values for the input key and return them for parsing into a csv file.

Example: /CA_ELM/ValuesList

 
  1. Collect event/alert output process parameters:
    1. Double-click the Event Alert Output process you referenced to open the process.
    2. On the Main Editor tab, click the Request_Create icon to display properties.
    3. Display the ServiceDesk Basic Parameters.
    4. Record those parameters prefixed by Process: in the first column below if they do not exactly match what is shown
    5. Click the Dataset tab.
    6. Click each parameter for the Local_Dataset and record its default value if any.

Event/Alert Output Process Parameters

Description and Example

Your Value

ReportedBy

A valid ServiceDesk user name.

 

Summary

This text appears in the Service Desk request Summary field. For example “Request created from CA ELM”

---

Description

This text appears in the Service Desk request Description field.

---

EndUser

A valid ServiceDesk user name.

 

Priority

Sets the default priority. If no default is configured, record a value between 1 and 5.

Example: 3

 

Severity

Sets the default severity. If no default is configured, record a value between 1 and 5.

Example: 4