Implementation Guide › Installing CA Enterprise Log Manager › Installation Troubleshooting › Import Common Agent Management Files

Import Common Agent Management Files

Symptom:

During installation, the CA EEM server did not successfully import the common agent management files. You cannot manage agents in the CA Enterprise Log Manager user interface without these files.

The shell script mentioned in the procedure that follows is automatically copied to the named directory during installation.

Solution:

Import the agent management files manually.

To import common agent management files

1. Access a command prompt on the CA Enterprise Log Manager server.
2. Log in with the caelmadmin account credentials.
3. Switch users to the root user with the following command:

   su -
   

4. Navigate to the directory, /opt/CA/LogManager/EEM/content.
5. Execute the following command:

   ./ImportCALMAgentContent.sh
   

   The shell script imports the common agent management files.