This step is for new CA Dispatch installations that wish to implement CAISDI.
Note: Upgrades that have already implemented CAISDI can bypass this step.
Sites running Service Desk can have CA Dispatch automatically open Service Desk tickets for unexpected product abends with CADDSPL. This provides your organization with an immediately recorded notification of the identified problem so that it can be quickly addressed before causing more serious problems with CA Dispatch that could impact your system operations and the archiving of your critical reports.
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