Have you ever received a new PC or upgraded your operating system (OS)? Then you know how difficult it can be to recreate a users unique desktop environment. Imagine the time and cost that is required to upgrade or enhance tens of thousands of PCs.
When PCs are replaced or upgraded, their unique DNA — that is, system and application settings, network and printer settings, data files and folders, email address books, preferences, and so on—must be preserved to ensure uninterrupted end-user productivity. When performed manually, this process is time-consuming, labor-intensive, error-prone, and costly, greatly impeding the adoption of new technology.
Effective PC DNA management is the foundation for efficient IT change management initiatives, including:
These events disrupt your enterprise. Numerous costs, including IT technician time, end-user time, help desk time and more, are associated with switching out hardware or rolling out a new operating system. To minimize these costs when PCs are replaced or upgraded, the users unique PC “DNA” must be preserved.
When attempted manually, this process is time-consuming, labor-intensive, error-prone, and costly. Users experience downtime while their computers are unavailable and lost productivity while IT technicians try to reconfigure the computer when returned. Help desk calls dramatically increase after manual migration attempts. Furthermore, without an effective PC DNA management strategy, you can overlap computer leases. These costs eliminate many of the benefits of adopting new technology.
CA DMM was developed to provide an efficient, cost-effective, controlled change management process for specific PC events. CA DMM helps to reduce the total cost of ownership, increase technician productivity, decrease end-user downtime, reduce help desk calls, and accelerate your return on investment (ROI).
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