Solving User Problems › Encountering Serious CA Dataquery Errors

Encountering Serious CA Dataquery Errors

CA Dataquery could encounter an error which makes it impossible to continue processing. When this occurs, CA Dataquery displays messages similar to the following error messages:

• DQ001E - AN INTERNAL ERROR HAS BEEN DETECTED WITHIN CA Dataquery

  This is an internal processing problem, a CA Dataquery system problem.

• DQ215I - AN INTERNAL VALIDATION ERROR HAS OCCURRED - A SNAP DUMP WAS TAKEN

  This is also an internal error. The query cannot be validated. A SNAP dump of all of the transaction and program storage in use at the time of the CICS dump data set error was taken.

Action

Whenever you encounter errors of this type, perform the following:

• Have the System Programmer print the SNAP dump from the CICS dump data set.
• Note the error message number and the text of the error message.
• Note the CA Dataquery panel name and number from which the error message was displayed.
• Note what you did before receiving the error message. For example, list the function key that was pressed, what was running - a query, dialog, term, and so forth, and what was displayed on the terminal. The more information of this type that you can furnish to CA Support, the easier it is to correct the problem.
• Call CA Support.