Solving Online CA Dataquery Problems

When you receive a transaction abend, CICS sends a message to your terminal in the following format:

TRANSACTION tttt PROGRAM xxxxxxxx ABEND cccc

Format

tttt: Is the CICS transaction ID of the abended transaction. DQIN for example.
xxxxxxxx: Is the internal program name.
cccc: Is the completion code of the type ASRA, AICA, APCT, and so on.

Action

When you encounter a transaction abend, collect the following information:

The transaction dump from the CICS dump data set. (Request the Systems Programmer to provide this dump.)
The name and number of the panel last displayed before the abend.
The user name of the user encountering the abend.
A list of the series of events that occurred prior to the abend. For example, list the function key that was pressed, what was running at the time - a query, dialog, term, and so forth, and what was displayed on the terminal. The more information of this type that you can furnish to CA Support, the easier it is to correct the problem.

Contact CA Support when all of the above information has been collected.